EXTRA INFORMATION

Question:Are CTI watches the same as the original high priced watches they look like?


Disclaimer:CTI watches are comparable in style and not the authentic or genuine brand name watches, but inspired by and comparable to the designer brand watches only. CTI watches are in no way affiliated with, representing, associated, or sponsored by, any name brands or trademark owners. We do not represent our watches to be original nor do we represent that they are exact copies, therefore they do not violate any copyright laws. Any reference to brand names or 'compare to' are made strictly for comparison. We simply ask the customer to compare the price, style and quality of the designer brand watches to CTI watches. If you would like the authentic, original, or genuine registered designer brand watches, please purchase from an authorized dealer.



Question: Do you share my personal information or e-mail address with anyone else?


No, we do not. We take privacy very seriously. We only use the information we gather internally to improve our website and service. Credit card numbers are not recorded by us. They are processed and encrypted by our on-line processor ECI.


Question: Is it safe to order over the internet?


Yes, it is. This site uses the most secure SSL encryption available today. You can see if a site is secure by looking for the small padlock at the bottom of your browser and checking the URL(web address) when you are ordering. Make sure that it says "HTTPS" at the beginning. Clicking on the padlock will give you the level of encryption. This shows that all information is encrypted and safe to transmit. It is much riskier handing your credit card to a merchant such as in a restaurant where copies of your account information could be made. Your electronic information is handled in an encrypted form so it can only be read by the credit card processor. It is very safe. Transactions are verified by our on-line processor ECI.


Question: How long will it take to have my order shipped?


We try to ship within 72 hours. Rarely, an item is out of stock. In that case we will notify you and give you the option of cancelling the order, or waiting until new inventory is received.


Question: Do I have to pay by credit card? I'm still nervous about giving my credit information over the internet.


No, you may pay by check or money order, The mailing address is available at checkout. We will wait until the check clears before we ship. Due to very high costs for accepting foreign checks, we will only accept checks or money orders drawn on US banks. Orders over $500 must be paid by wire transfer or certified check We also accept payment by Paypal..


Question: Will these watches fit my wrist?


For most people, these watches fit well. Occasionally, we have a customer with a very large wrist. In most cases, we can obtain extra links(metal bands) for free or a modest shipping fee. There is adequate adjustment for most wrists without adding or removing links(metal bands).


Question: How can I locate a specific style watch?


You may search by keyword in the search field at the top of the pages. You may also look for a product type by browsing through each product category on the product page.If you know the style number, just enter it into the search field.(Example 139H).This will give you all variations of that style. If you are looking for particular features, look at our Comparison Chart accessible from the home page.Find the features you want, and look at the model number. Then simply enter the number in the Search box at the top of the page.


Question: How can I compare the features of each watch style?


We have recently added a comparison chart for each available style.Click on the "Comparison" page button on the left side of the page. The chart will list the features of each style for easy comparison.


Question: How long is the watch warranteed for?


Each watch comes with a one year manufacturers warranty.


Question: What if I order and then change my mind?


Once shipped, we can only accept returns for defective merchandise within 7 days. This ensures that our stock is always new. After 7 days, all repairs must be sent to the manufacturer under the warranty. In extraordinary circumstances, we may allow a return and charge a 20% re-stocking fee and charge for the free shipping if it has been provided. In most cases, a credit will be issued towards a future purchase. See our policy page for more information.


Question :How long will my automatic watch run when I'm not wearing it?


Automatic watches run on a "power reserve". This power reserve determines the amount of time your watch will run when you are not wearing it. Most of our automatic watches can be "wound" by hand to pre-wind the watch before wearing it. The amount of time that this "power reserve" will last depends on the activity of the wearer and the amount of time the watch is worn. The power for the watch comes from the mainspring. If the wearer is inactive, or only wears the watch for a few hours a day, the "power reserve" may not last until the watch is put on again. A good rule of thumb is that the watch will run for 2 to 3 hours for each hour of wear. For these reasons, many people either wear these watches with no problem if they are active, or utilize an automatic watch winder. Manually winding the watch about 20 to 25 turns clockwise will give tension to the mainspring and should run with normal wear thereafter. An inactive wearer may have to periodically give a few turns to the crown to maintain mainspring tension.

Because automatic watches are wound by body movement, there is a mechanism that prevents the watch from being overwound. Therefore winding your automatic watch should give you a reserve that will be maintained by body movement, without risk of overwinding the watch.

Question: Some watches have a"moonphase" feature. What does this mean?

A true moonphase watch indicates the phases of the moon on a 28-1/2 day cycle. Our watches display a day/night window. While this is not actually a true "moonphase", it is a feature that many people look for. A true moonphase is found on much more expensive watches often costing thousands of dollars. When people search for "moonphase", they usually are looking for a day/night feature. Since the manufacturer describes the day/night indicator as "moonphase" we follow with this convention. It is assumed that people purchasing from us realize that true moonphase would cost many times the price of our watches and that they are purchasing this feature with the complete understanding of what our description of "moonphase" indicates. No returns or allowance will be made for any misunderstanding of this feature. Customers searching for a true moonphase watch should look elsewhere. It is our experience that 99% of our customers are happy with this feature as is.


Question: Why aren't any of your watches labelled "waterproof"? Many of them say that they are "water resistant".


The term "waterproof" is no longer used to describe watches. The term was found to be deceptive because it depended on too many conditions to be accurate. The watches are rated for water resistance in water that is neither too hot or cold. Hot water can degrade the seals that maintain "water resistance". Also the activity level of the wearer can temporarily cause the pressure to exceed the pressure that the watch will tolerate to maintain "water resistance". Water resistant seals deteriorate over time and should be inspected every 2 to 3 years. Water resistance is a relative term. A watch that is rated at 5 ATM water resistance will resist water from entering the watch 1/2 as much as a watch rated at 10 ATM. Since no watch is absolutely water proof, care must be taken to avoid exceeding the tolerance of each watch. These are not divers watches. Do not wear them swimming or expose them to excessive heat or cold. This will compromise the integrity of the seals. Because of variability in the environment for each wearer, Water resistant integrity cannot be guaranteed. Avoid going from one temperature extreme to another.

The Swiss Federation recommends the following:

Water resistant to 30 meters (3ATM) will withstand splashes of water or rain, but should not be worn while swimming of diving.

Water tested to 50 meters (5ATM) is suitable for whowering or swimming in shallow water.

Water tested to 100 meters (10ATM) is suitable for swimming or snorkling.

Water tested to 150 meters (15 ATM) suitable for snorkeling.

Water tested to 200 meters (20ATM) is suitable for skin diving.

Diver's 150 meters (15 ATM) meets ISO standards and is suitable for scuba diving.

Diver's 200 meters (20 ATM) meets ISO standards and is suitable for scuba diving.

Note: Diving or swimming is not recommended unless the watch has a screw-down crown and is water resistant to at least 100 meters.





Question: How accurate are automatic watches? Are they as accurate as quartz watches?


Automatic watches are very popular. Because of the type of mechanism, they may need slight timing adjustments. This is easily done by most jewelers. The accuracy of these watches, once adjusted should be within about one minute each day. Purchasers requiring more accuracy should consider quartz watches which are much more accurate, but require batteries.




Question: Can I set the time by turning the hands backwards on my mechanical or automatic watch?


This is not a good idea. These watches are made for forward movement. Turning the hands backwards may jam the mechanism. Quartz watches can be set in either direction.


Question: Where do I send CTI Products for repair or warranty service?


The new address for warranty or repair service is: CTI
31-35 61st Street
Woodside, NY 11377

Be sure to include a letter indicating the problem and where to send it back to after repair. A copy of your invoice should also be included. If you can't find the invoice, contact us for a copy.

 

Can't find the answer to your question? Email us at service@mytimeisyourtime.com.